Y

Visitor

 • 

2 Messages

Tue, Apr 20, 2021 4:11 PM

Got stuck on "We're getting your account set up. Check back soon to track and activate your service"

Seems I cannot do anything with my account.

Responses

ComcastKorie

Official Employee

 • 

152 Messages

17 d ago

Thank you for taking the time to reach out to us @ysccgood. Did you just create your account today, or how long has this been an issue? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

 • 

2 Messages

@ComcastKorie

About 4 days. I ordered internet plan. I would like to check the shipment of the installation kit.

Official Employee

 • 

105 Messages

I'd love to check on the order status for you, @ysccgood! Please send us a chat message with your first and last name, so I may further review the status of your shipment. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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