Frequent Visitor
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21 Messages
Got an Email..."We Received Your Cancellation Request".... what?!?!?
This evening, I received an email from xfinity saying "We received your cancellation request... ". I did not cancel my service. In fact, I cannot find an easy way to cancel my service anywhere on the website or the iPhone app.
I don't understand how this happened. And... why isn't there a follow-up email asking me to confirm that I really wanted to cancel my account?
This is very odd and can someone please look into this.
XfinityShawn
Official Employee
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1.8K Messages
3 days ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityKei
Official Employee
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1.8K Messages
3 days ago
@GJ9 Thanks again for meeting us in a direct message for help on your disconnection order. I’m so glad we were able to clear things up for you. If you need anything else please don't hesitate to reach out by creating a new post.
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