Visitor
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3 Messages
Ghost TV plan stuck in my online cart / Website bug
Hi, I am experiencing a website glitch where a TV plan at an incorrect price ($166.20/mo) is permanently stuck in my online shopping cart on Xfinity.com. I added it by mistake days ago and there is no option to delete it.
Phone agents and store representatives confirmed that nothing in my actual account has been changed and is correct (Internet + TV Plus at $105/mo) but they are not able to clear the stuck online cart. I was advised to reach out here so someone can help me submit an IT/backend database ticket to purge my online shopping cart cache.
Could an agent please reply so we can open a Direct Message channel? Thanks so much!
XfinitySeth
Official Employee
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1.5K Messages
2 hours ago
Hey there user_323b59 👋 I appreciate you coming to us for help, and sorry about any trouble you're running into on the Xfinity website while trying to make changes to your account. If the Xfinity site is remembering your cart additions, I would suggest clearing all browser history and website data from your preferred browser as that should clear the cart and site of any trace you visited 👍 Please let us know if that does the trick!
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