Getting Error Code 10.OP-1003 on accessing the "Change Plan" Page

https://www.xfinity.com/error/buy/sorry?errorCode=10.OP-1003

We're sorry.

Please contact us and one of our friendly and knowledgeable representatives can help.

Responses

XfinityKassie

Official Employee

•

1.7K Messages

7 months ago

user_wfmq96 Good morning! Thank you for taking the time to reach out to our Community Forums Team for assistance with your plan change. I can see you are running into some difficulties, and be happy to help. To get started, can you please send a Direct Message with your name, the service address, and the plan you were looking at?

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_e7ecgb

2 Messages

7 months ago

I've been having the same problem for weeks now. I cannot even see any plans so really can't see which plan I'd like to change to.

2

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user_03gqv5

1 Message

6 months ago

I am also having this problem. A customer service representative on the phone said I needed to go online to add unlimited data, but when I try to change my plan online it just takes me to the error page (https://www.xfinity.com/error/buy/sorry?errorCode=10.OP-1003).

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Sign-In and Account Management

user_wfmq96