Get Proof of Service

Hi,

I just added my spouse to my internet bill and I would like to know if anyone knows how I can get proof that we both are on the bill. The next statement is next month and that's too late to get proof.

Thanks

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Responses

CCGina

Official Employee

•

800 Messages

3 years ago

Hi @user_de90b0!

I'd be glad to check and get your spouse's name added to the billing information so it prints on the bill. Please send us a direct message, using the following instructions:

(Full credit to @BruceW for this excellent explanation and @Again for the picture!)

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon:

or https://comca.st/3uGVa00

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://comca.st/3uOKSLL for an example.

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user_de90b0

Get Proof of Service

CCGina

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