Hi there, @user-norwest16125! Thank you for taking the time out of your day to reach out! We made some security updates recently so you will need to allow access to the admin tool. Here are the instructions, https://www.xfinity.com/support/articles/admin-tool-access. Please let us know if you have further questions or if that does the trick for you.
XfinityRay
Official Employee
•
3.7K Messages
17 hours ago
Hi there, @user-norwest16125! Thank you for taking the time out of your day to reach out! We made some security updates recently so you will need to allow access to the admin tool. Here are the instructions, https://www.xfinity.com/support/articles/admin-tool-access. Please let us know if you have further questions or if that does the trick for you.
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