Visitor
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3 Messages
Free Peacock Premium for Diamond Members
I cannot redeem this perk even though I am a diamond level subscriber. When I click the link in the email notifying me about this perk, it takes me to a page that does not reference Peacock anywhere. When I scroll through the perks page, it is not one of them listed. Chatting with customer service didn't help -- they just kept offering to change my plan and told me I needed a coupon or code. I just want the perk to show up on my page so I can activate it. I'm not interested in changing my plan.
XfinityJoe
Official Employee
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1.6K Messages
11 hours ago
Good morning @user_rkh65. Thank you for being an Xfinity Diamond member! I’m sorry you’ve been having trouble redeeming your Peacock benefit. We’d be happy to take a closer look and help you with the next steps. It’s very likely that we’ll need to open a ticket with our Member Redemption team to get this resolved, and we want to be transparent about that expectation upfront. Opening the ticket will not require us to make any changes to your current plan.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
[Username edited to remove personal information]
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