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user_ft2kfx
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Sunday, June 30th, 2024 7:03 PM

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Free iPad for a 30 second survey

I have gotten a series of emails from Xfinity 

 “

Dear [Edited: "Personal Information"],

Congratulations! You've been selected to get a brand new iPad Pro!   

Complete this short 30-second survey about your experiences        

with us and receive your exclusive reward for participating.

”


is this a scam? I did recently exchange a router at a Xfinity store. There is no ‘from’ line in the email. This is not the first email I have received since it exchanged the equipment. 

does Xfinity have a ‘possible spam issues’ hot line? If not, should you create one?

Question

 • 

Updated 

11 months ago

 • Edited

3.6K

3

CC_Tony

Retired Employee

 • 

1.4K Messages

1 year ago

@user_ft2kfx Hello! Thank you for your post. We do have a website aimed at online security, https://internetsecurity.xfinity.com/help/report-abuse. There are instructions on how to report spam and phishing emails as well! I also recommend checking out the Alerts page for known risks.

5

0

user_eh9mqt

1 Message

1 year ago

why do you need our SS for this promotion? Is this legit or not? 

2

0

XfinityBenjaminM

Official Employee

 • 

2.2K Messages

 

user_eh9mqt If you are referring to the 'Free iPad Promotion', that is not a legitimate promotion and if you see any emails or links that have this offer, please disregard them and do not enter any of your personal information.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_wm1ywo

3 Messages

@XfinityBenjaminM​ 

thank you

1 year ago

0

notcableready

New Poster

 • 

2 Messages

11 months ago

I am on a chat with xfinity and the agent is offering me a free ipad in addtion to lowering my monthly bill.  I asked for something in writing as I think it is a scam too.

I tried talking to a live person but I can never get thru to one.  Very frustrating.

2

XfinityMartyR

Official Employee

 • 

2.3K Messages

 

notcableready I'm not seeing any current reward offers, or Xfinity Mobile offers for a free iPad. You should definitely get confirmation from the agent, and confirm if they are setting you up for Xfinity Mobile. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_jackpot

3 Messages

@notcableready​ the same thing just happened to me with the comcast agent. I think Comcast is legitimizing scammers and should be held accountable. 

11 months ago

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