Visitor
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1 Message
Fraud on Xfinity app.
Someone keeps redirecting my Xfinity app. To a fake Xfinity app my supposed account is showing me a bad request & a unknown account when I try to sign on to my Xfinity app & my WiFi calling says contact my WiFi provider to see why it doesn’t work so I did & they told me to contact my Apple Store about it who’s problem is it?
XfinityMarshante
Official Employee
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968 Messages
6 hours ago
Hello @user_6xp65k, thank you for taking the time to leave a post. Sorry to hear you’re having trouble with the Xfinity app and the Wi-Fi calling feature. I know how frustrating that can be, especially when you rely on those tools. To help narrow down what’s going on, here are a few steps that can sometimes resolve issues like this: Have you tried uninstalling and reinstalling the Xfinity app? Have you restarted your mobile phone recently? For the Wi-Fi calling issue specifically: Have you rebooted your modem? And on your phone, have you tried toggling the Wi-Fi Calling feature off, then back on? Is your phone running the latest software update? If you’ve already tried any of these steps, please let me know.
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