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Sunday, June 2nd, 2024 2:23 AM

Closed

Fraud Alert

Received this e=mail that looks like fraud to me.  From this e=mail address  [Edited: "Personal Information"]

Update your Xfinity account  
Xfinity  
My Account
 
  Your bill
 

Your Xfinity payment is declined

 
We regret to inform you that your account has been temporarily suspended due to billing issues.After reviewing our records, we identified several errors in the charges on your bill.

We understand that billing issues can sometimes arise unintentionally, and we are here to assist you in resolving them promptly.

Please update your payment Information: Ensure that the payment information associated with your account is up to date, including valid credit card details or alternative payment methods. 


Update my bill
 
We apologize for any inconvenience and are committed to delivering the best experience possible.

 
    View information about your bill anywhere, on any device with My Account.    
 
    Visit xfinity.com/myaccount  
 
    Use the My Account app  
 
    Voice Customers: If your account is suspended, you will only be able to dial 911 for emergency services and 611 to reach our billing department. It may take up to 24 hours after your payment is posted to restore your Digital Voice service. If your account is fully disconnected, you will lose the ability to dial 911 for emergency services and 611. If payment is received after your account has been disconnected, your current phone number may no longer be available, and you may receive a new phone number.    
 
   
 
Xfinity App My Account Ask Xfinity
 
 
   
 
   
 
THIS IS A SERVICE-RELATED EMAIL
Comcast will occasionally send you service-related emails to inform you of service upgrades or new benefits.

Please do not reply to this email, it is not monitored. If you'd like to contact us, please visit our website here.

Comcast respects your privacy. For a complete description of our privacy policy, click here.

Comcast. All rights reserved.

Comcast Cable, One Comcast Center
1701 JFK Boulevard, Philadelphia, PA 19103
Attn: Email Communications
 

Official Employee

 • 

998 Messages

7 months ago

 

user_46wts2 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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