Visitor

 • 

1 Message

Tuesday, August 12th, 2025 6:06 PM

Closed

Failed to generate verification code

Can't get verification code by text or email. Been through all the suggestions. Help please

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Visitor

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2 Messages

4 months ago

Help!  I'm experiencing the same issue.  "failed to generate verification code" on both phone and email.

Bonus - when attempting to logon for "help" - I'm asked to enter the verification code, which of course I'm not able to receive.

Frustrating.

Official Employee

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1.6K Messages

4 months ago

 

user_m4gwvh There was a reported issue with the authentication coding or placing orders on our website. Our teams are working on correcting as quickly as possible, and we do apologize for the inconvenience and appreciate your patience.

 

Visitor

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5 Messages

29 days ago

Cannot get any help wioth this issue for two weeks.  Does Xfinity know how to fix this problem.  

Administrator

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4.7K Messages

24 days ago

Closing post due to age.

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