Visitor
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17 Messages
Existing Xfinity Customers cannot view Xfinity Packages, Deals and Promos or Change Plan via their account?
Existing Customers still unable to view or Change plans, Compare Plans, Offers and Packages with new improved Xfinity website
With the new and improved Xfinity website and changes. Why are existing Comcast/Xfinity customers still unable to view "change plan"? When signed into their Comcast account when clicking on top "Change Plans" via your Comcast/Xfinity's website and app, you receive an error message. Sorry, please call and provides the 1-800-Xfinity number to call. Customers simply wish to browse, compare or even see what's new and may want to change their package prior to their contract or plan expiring. Xfinity did away with bundles and no longer offer bundles, right. You now have a new 'build your own package' but for existing Xfinity customers that still cannot be viewed.
CCVanessa
Contributor
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234 Messages
2 years ago
Hello, thank you for taking the time to reach out for assistance. I understand you are having some issues managing your account and services, and it would be my pleasure to help in any way I can. Have you already tried doing this inside your online account and/or the Xfinity app? Can I ask what errors you are getting?
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user_76fa1c
Visitor
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17 Messages
2 years ago
Hello Vanessa. Yes, I have been trying to go through my online account. There error message reply is, unable to view. Please call 1-800-Xfinity. Prior to your Xfinity website updates existing customers could not view and now through your new Xfinity website existing customers still cannot view features "Change Plan" nor view.
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user_76fa1c
Visitor
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17 Messages
2 years ago
Here's the error message received each time..
We couldn't find what you are looking for. Please call 1-800-XFINITY and one of our friendly and knowledgeable representatives can help.
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