Exhausted, web portal and access denied

I pay $3600.00+ USD anually to Xfinity.

Why do I not have access to web based account functions or email on any browser? I can access the forums.xfinity.com just fine. I can not access connect.xfinity.com, it times out service not available. I can not log into xfinity.com web portal, same issues. It's as if my Xfinity IP address is blocked from access to Xfinity account related sites.

Why does xfinity provide my meta data and history to third parties to show customer's ads. Do I not pay enough money to have an ad free environment and not have to worry about third parties taking my information to do god knows what with it in an Elon Musk database? Show ads to people who don't pay for the abuse we receive as customers, leave us customers to wallow in abuse and despair without ads.

Please do not respond with keyboard macros, canned responses, or fake replies, real answers only please.