Visitor
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1 Message
Every time I sign in, it says "Hmm, the page didn't load correctly" as a new customer
I have looked at the many forum posts on this issue and nothing has helped me. Some posts by mods have a link but the links do not work. I try the links but when I try to create my ID and enter a number, it says that the “information does not match our records.” I need assistance by a person working at xfinity. I purchased a plan but I got no confirmation email and I do not even know when it is coming.
XfinityLysa
Official Employee
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348 Messages
4 m ago
Hey there @redpanda02
Thank you for taking the time to reach out and inquire on your new plan. I know it is crucial you have access to your online account and you've come to the right place. I am happy to dive into your account for you. Please send me a Peer to Peer message so that I can help!
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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