1 Message

Sat, Jan 22, 2022 8:13 PM

Every time I sign in, it says "Hmm, the page didn't load correctly" as a new customer

I have looked at the many forum posts on this issue and nothing has helped me. Some posts by mods have a link but the links do not work. I try the links but when I try to create my ID and enter a number, it says that the “information does not match our records.” I need assistance by a person working at xfinity. I purchased a plan but I got no confirmation email and I do not even know when it is coming. 

Official Employee


348 Messages

4 m ago

Hey there @redpanda02

Thank you for taking the time to reach out and inquire on your new plan. I know it is crucial you have access to your online account and you've come to the right place. I am happy to dive into your account for you. Please send me a Peer to Peer message so that I can help! 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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