Visitor
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5 Messages
Every page I try to access while logged in says "ACCESS DENIED" and cannot reach a human being
I cannot access any part of my account, and cannot speak to a human being.
I just want to see my bill, and access my router information and every page gives me the same message:
Access Denied
You don't have permission to access "http://www.xfinity.com/sitecore/api/learn/neptune/customer/existing/postauth?" on this server.
Reference #18.509c617.1750949213.1fe1ab86
https://errors.edgesuite.net/18.509c617.1750949213.1fe1ab86
I am using Google Chrome. I have tried Firefox and Explorer. I do not have an adblocker. I have reset my modem. I am not on a VPN.
I have tried flushing my DNS in ipconfig.
I can access my account in incognito mode, but it says I have no internet and my modem is not connected.
I have tried to access via the app and the app says I need to update, and the Play store says the app is already updated.
I CANNOT ACCESS MY ACCOUNT.
XfinityJosephA
Official Employee
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2.2K Messages
9 months ago
Hello, @user_54f6cc our team will always do all we can to help you. Are you able to let us know if you can browse the internet? I want to confirm if this happens on every webpage or if this only happens when trying to sign into www.Xfinity.com or the Xfinity app.
6
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user_unrm2s
Visitor
•
1 Message
5 months ago
Hello, I am having the same problem. I just changed my service plan over the phone, and I was looking at my account while I changed it with the representative. But since the account update, I get this warning every time I try to go to xfinity.com:
Access Denied
You don't have permission to access "http://www.xfinity.com/sitecore/api/learn/neptune/customer/existing/postauth?" on this server.
Reference #18.9e293417.1761242210.1ddee86a
https://errors.edgesuite.net/18.9e293417.1761242210.1ddee86a
1
0