1 Message

Thursday, June 2nd, 2022 4:42 PM


Even after the patch, I am getting the "You are logged in but we are unable to access your account details" Message


When I try to log in to my xfinity account, I get the message "You are logged in but we are unable to access your account details".  I see many people have had this problem in the past, however whatever patch was supposed to fix it doesn't seem to have fixed it for me.  I need to access my account to set up the router, and I need wifi for my work and school.  Thank you!

Gold Problem Solver


358 Messages

1 year ago

Hi! Thank you for your message and sorry to hear you are not able to gain access to your account so you can add a modem and get activated with services. I can help take another look at this for you from our end and get this fixed, I can even get the modem added first so that you have services right away. 


Do you mind following the link below to get started. 

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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