2 Messages
Establishing account
Every day I get an email from Xfinity telling me that I have to finish my order. I've tried it online and through Chat. In fact, TWO Chat agents have assured me that my account is complete. Today I got an email from Xfinity telling me that I have to finish my order. I try to get to my account and I continually give my correct password and Xfinity rewards me by telling me it's incorrect--until it's correct, and I get to my account. But I can't find out what I've ordered or how much it costs! I'm very frustrated with Xfinity! How can I contact them?
XfinityDena
Official Employee
•
2.6K Messages
5 months ago
@user_c0pfnb I would be happy to take a look at your account and your orders. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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