5 Messages
espn+
I subscribed and selected the $10.99/mth subscription for the ESPN+ app on my TV on 11/18. Linked my espn+ account to Xfinitiy and after I logged in I received a message on the TV screen saying "Enjoy watching". I also received an email confirmation of my purchase but everytime I try to watch a game, I get promted to subscribe again. Can someone please assist with this? The email is telling me to visit ESPN+ online to manage my subscription, but when I click the link in the email, I am taken to Disney website.
XfinityGabriel
Official Employee
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1.9K Messages
1 year ago
Hi, @user_skfej1! We appreciate you greatly for taking the time out of your morning to contact XFINITY over our forums page for help with managing the ESPN+ subscription online. I am a huge fan of watching games on the ESPN app myself, so I understand the inconvenience that this can cause. You've come to the best place in virtual land for a team of experts to assist! Just to confirm, you received an email confirmation from ESPN about your purchase. Does this sound correct? When trying to watch a game, are you trying to watch it on the ESPN+ section of the ESPN app? Can you also tell us what game you are trying to watch? Have you tried logging out and logging back into the app?
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XfinityGabriel
Official Employee
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1.9K Messages
1 year ago
@user_skfej1 When you subscribed and selected the $10.99 a month subscription on your TV, did you sign up through one of our X1 set-top boxes or directly on your TV? Did you subscribe via a partner device such as a Chromecast, Fire TV, Roku, etc.?
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