Visitor
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1 Message
Escalation: Platinum Reward Peacock Activation Error PPG_0017_7a9c616
I am a Platinum member. I am receiving error PPG_0017_7a9c616 when trying to activate my Peacock 'On Us' reward. I have already visited the retail store with no resolution. I am requesting an **Account Entitlement Sync** to reset the Peacock flag on my Xfinity ID.
XfinityMelinda
Official Employee
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41 Messages
3 hours ago
Hi @MorganBH21! Thank you so much for taking the time to post in our Xfinity Forums Community — we really appreciate you being here. 💙
We apologize you’re running into trouble activating your Peacock On Us reward. We know how important your Platinum membership benefits are, and you deserve for everything to work smoothly!
When you have a moment, we recommend going through the steps in our guide “Activate Peacock Premium from an Xfinity or NOW Promotional Offer.” It covers the most effective troubleshooting steps and can often resolve activation issues.
If you’ve already tried those steps, or if you’d prefer more personalized help, please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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