Visitor

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1 Message

09/19/2026 2:45 PM

Errors when saving bank account using Plaid

Please forward this to your IT department.  The Plaid flow for adding a bank account on xfinity.com is broken.  I got an error every time I tried to save my bank account info.  

I had the same issue with Edge and Chrome.  It finally saved even though I got an error.


I saw CSP errors, and this in my browser console:

6fc5468123c9342e851cc664797b56f374808e6023e3f:24  POST https://common-payment.xfinity.com/api/v3/MethodOfPaymentService/addPaymentInstrumentToWallet/WEB_MY_ACCT 422 (Unprocessable Content)
(anonymous) @ 6fc5468123c9342e851cc664797b56f374808e6023e3f:24
$ @ 6fc5468123c9342e851cc664797b56f374808e6023e3f:274
apply @ 6fc5468123c9342e851cc664797b56f374808e6023e3f:24
(anonymous) @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
be @ jump-hosted-payment-app-bundle.js:2
makeNetworkRequest @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
be @ jump-hosted-payment-app-bundle.js:2
postNetworkRequest @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
be @ jump-hosted-payment-app-bundle.js:2
post @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
Li @ jump-hosted-payment-app-bundle.js:2
addToWallet @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
$i @ jump-hosted-payment-app-bundle.js:2
submit @ jump-hosted-payment-app-bundle.js:2
addOrUpdateCall @ jump-hosted-payment-app-bundle.js:2
resolve @ jump-hosted-payment-app-bundle.js:2
resolveViewModel @ jump-hosted-payment-app-bundle.js:2
handleAddressAchType @ jump-hosted-payment-app-bundle.js:2
address-ach @ jump-hosted-payment-app-bundle.js:2
subscribeChild @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
fire @ jump-hosted-payment-app-bundle.js:2
submit @ jump-hosted-payment-app-bundle.js:2
baseSubmit @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
g @ 6fc5468123c9342e851cc664797b56f374808e6023e3f:27
(anonymous) @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
ba @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
g @ 6fc5468123c9342e851cc664797b56f374808e6023e3f:27
postMessage
dispatch @ useCpcDispatcher.js:16
(anonymous) @ useCpcDispatcher.js:52
submitForm @ useCpcDispatcher.js:31
submitForm @ useCpc.js:21
(anonymous) @ AddMethod.js:95
(anonymous) @ Formik.tsx:860
(anonymous) @ Formik.tsx:1214
(anonymous) @ Formik.tsx:767
g @ 9ccc83865ddaf2e7037bb16687ee0ec1eb0304d431b009:37
Promise.then
apply @ 9ccc83865ddaf2e7037bb16687ee0ec1eb0304d431b009:40
(anonymous) @ Formik.tsx:742
(anonymous) @ Formik.tsx:1214
(anonymous) @ Formik.tsx:834
(anonymous) @ Formik.tsx:1214
ba @ react-dom.production.min.js:14
ja @ react-dom.production.min.js:14
(anonymous) @ react-dom.production.min.js:14
oa @ react-dom.production.min.js:15
lc @ react-dom.production.min.js:52
jc @ react-dom.production.min.js:51
mc @ react-dom.production.min.js:52
sc @ react-dom.production.min.js:56
(anonymous) @ react-dom.production.min.js:287
Ma @ react-dom.production.min.js:19
Rc @ react-dom.production.min.js:70
id @ react-dom.production.min.js:69
(anonymous) @ scheduler.production.min.js:19
cg @ react-dom.production.min.js:122
(anonymous) @ react-dom.production.min.js:287
gd @ react-dom.production.min.js:68
g @ 9ccc83865ddaf2e7037bb16687ee0ec1eb0304d431b009:26
jump-hosted-payment-app-bundle.js:2 Error: [API Error]: 422  - https://common-payment.xfinity.com/api/v3/MethodOfPaymentService/addPaymentInstrumentToWallet/WEB_MY_ACCT
    at FetchData.<anonymous> (jump-hosted-payment-app-bundle.js:2:92399)
    at Generator.next (<anonymous>)
    at l (jump-hosted-payment-app-bundle.js:2:85466)
    at Object.g [as apply] (6fc5468123c9342e851cc664797b56f374808e6023e3f:38:178) {autopayDetails: {…}, bankDetails: {…}, cardDetails: {…}, customerDetails: {…}, customerId: '668223240514102016Comcast.cust', …}
handleErrors @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
s @ jump-hosted-payment-app-bundle.js:2
g @ 6fc5468123c9342e851cc664797b56f374808e6023e3f:38
Promise.then
apply @ 6fc5468123c9342e851cc664797b56f374808e6023e3f:41
r @ jump-hosted-payment-app-bundle.js:2
l @ jump-hosted-payment-app-bundle.js:2
g @ 6fc5468123c9342e851cc664797b56f374808e6023e3f:38
Promise.then
apply @ 6fc5468123c9342e851cc664797b56f374808e6023e3f:41
r @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
be @ jump-hosted-payment-app-bundle.js:2
post @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
Li @ jump-hosted-payment-app-bundle.js:2
addToWallet @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
$i @ jump-hosted-payment-app-bundle.js:2
submit @ jump-hosted-payment-app-bundle.js:2
addOrUpdateCall @ jump-hosted-payment-app-bundle.js:2
resolve @ jump-hosted-payment-app-bundle.js:2
resolveViewModel @ jump-hosted-payment-app-bundle.js:2
handleAddressAchType @ jump-hosted-payment-app-bundle.js:2
address-ach @ jump-hosted-payment-app-bundle.js:2
subscribeChild @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
fire @ jump-hosted-payment-app-bundle.js:2
submit @ jump-hosted-payment-app-bundle.js:2
baseSubmit @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
g @ 6fc5468123c9342e851cc664797b56f374808e6023e3f:27
(anonymous) @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
ba @ jump-hosted-payment-app-bundle.js:2
(anonymous) @ jump-hosted-payment-app-bundle.js:2
g @ 6fc5468123c9342e851cc664797b56f374808e6023e3f:27
postMessage
dispatch @ useCpcDispatcher.js:16
(anonymous) @ useCpcDispatcher.js:52
submitForm @ useCpcDispatcher.js:31
submitForm @ useCpc.js:21
(anonymous) @ AddMethod.js:95
(anonymous) @ Formik.tsx:860
(anonymous) @ Formik.tsx:1214
(anonymous) @ Formik.tsx:767
g @ 9ccc83865ddaf2e7037bb16687ee0ec1eb0304d431b009:37
Promise.then
apply @ 9ccc83865ddaf2e7037bb16687ee0ec1eb0304d431b009:40
(anonymous) @ Formik.tsx:742
(anonymous) @ Formik.tsx:1214
(anonymous) @ Formik.tsx:834
(anonymous) @ Formik.tsx:1214
ba @ react-dom.production.min.js:14
ja @ react-dom.production.min.js:14
(anonymous) @ react-dom.production.min.js:14
oa @ react-dom.production.min.js:15
lc @ react-dom.production.min.js:52
jc @ react-dom.production.min.js:51
mc @ react-dom.production.min.js:52
sc @ react-dom.production.min.js:56
(anonymous) @ react-dom.production.min.js:287
Ma @ react-dom.production.min.js:19
Rc @ react-dom.production.min.js:70
id @ react-dom.production.min.js:69
(anonymous) @ scheduler.production.min.js:19
cg @ react-dom.production.min.js:122
(anonymous) @ react-dom.production.min.js:287
gd @ react-dom.production.min.js:68
g @ 9ccc83865ddaf2e7037bb16687ee0ec1eb0304d431b009:26

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Official Employee

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699 Messages

6 hours ago

 

Hello rvmey, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am happy to help you. To submit this, we would need to have it attached to an account so that a base can be set for the troubleshooting. Also, we would like to be able to update you as well as asking for other information as needed. Is that ok with you? It would help us get this resolved for you, and you would be instrumental in that fix. 

 

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