Frequent Visitor
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15 Messages
errorCode DFPLN3001 trying to view services and offers
Our 24-month "agreement" just underwent it's anual "fee" increase and I'm interested in finding options to reduce our Xfinity bill, if not now, when our "agreement" is up this fall. Whenever I try to explore my plan and pricing options, I'm redirected to https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN3001 which says I need to call and speak to a representative. I understand from reading the forums that Comcast is aware of this error and just wondering if anyone can help? I am just interested in being able to see pricing and understand my options from the comfort of my home/computer, not trying to compare offers under pressure while on the phone -- not knowing "all" the options and not being able to take my time and compare a'la carte options, all the "fees" etc.
Thanks in advance for any help!
Responses
pitstop927
New Poster
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1 Message
1 y ago
Having the same issues the button does not work..just getting the error code. Spoke to the c/s chat person said she would email the packages that are available at this time....uh yeah still waiting on that email 😞
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dj280
Problem Solver
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2.5K Messages
1 y ago
You both can check the Rate Card, (services & pricing list for existing customers), for your area.
Then you can view and compare the services & standard pricing that's available, and/or have a basis to compare any promotional packages they might offer. n. . .
After signing in to your Xfinity MyAccount , this link should access the Rate Card PDF document.
https://www.xfinity.com/support/rate-card
Or also at your online MyAccount Billing page on right side column Links
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bald271
Regular Contributor
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179 Messages
1 y ago
For those who find reading rate-card less than fun, a good approach is to buying your own comcast-approved cable-modem and whatever router you like. Ask for for bare-minimum internet service "performance starter" or "performance junior baby", and minimum TV service "Choice TV" and its free HD-DTAs. You can get these services or better via a "Double Play" if you are a new customer, which can save you about $50 per month for first year. Start with that for a month or three before considering any upgrades. This approach can easily save you $1000 per year if you go for it!
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