Visitor
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1 Message
Error when trying to link accounts online
I recently moved out of my parents' home into a new apartment and got my own Xfinity plan. My family had used my phone number for a different account, but I was able to have my new account under this phone number as well. When I go to link this new account online, I see an error message after verifying my phone number and my apartment's address.
The error message says: A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later." This message will not go away despite me refreshing and retrying multiple times.
I tried chatting via text and calling an agent, and no one has been able to help me add my current account. Can someone help me resolve this issue?
Responses
EG
Expert
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89.2K Messages
12 d ago
Concern moved here to the proper help section, and for greater exposure to actual Comcast employees for assistance.
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XfinityChristina
Official Employee
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376 Messages
10 d ago
Hi, @user_329423. There are a few things to try right off the bat such as going into an incognito browser. Are you getting this error when signed into your primary account under settings, or where are you at when that error appears?
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shne72
Visitor
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1 Message
9 d ago
Same issue.
received "communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later." when I tried to link my home internet account.
Not in incognito mode at all.
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