U

Visitor

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1 Message

Sun, Sep 12, 2021 1:28 PM

Error when trying to link accounts online

I recently moved out of my parents' home into a new apartment and got my own Xfinity plan. My family had used my phone number for a different account, but I was able to have my new account under this phone number as well. When I go to link this new account online, I see an error message after verifying my phone number and my apartment's address. 

The error message says: A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later." This message will not go away despite me refreshing and retrying multiple times.

I tried chatting via text and calling an agent, and no one has been able to help me add my current account. Can someone help me resolve this issue?

Responses

EG

Expert

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89.2K Messages

12 d ago

Concern moved here to the proper help section, and for greater exposure to actual Comcast employees for assistance. 

Official Employee

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376 Messages

10 d ago

Hi, @user_329423. There are a few things to try right off the bat such as going into an incognito browser. Are you getting this error when signed into your primary account under settings, or where are you at when that error appears? 

Visitor

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1 Message

9 d ago

Same issue.

received "communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later." when I tried to link my home internet account.

Not in incognito mode at all.

Official Employee

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197 Messages

Thank you for reaching out to our community forum with questions about linking your account, @shne72! You've reached the perfect place for help and we'll make sure to get this taken care of for you :). Are you using the instructions here to link the account? Are you the Primary profile on the online account? 

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