Visitor
•
2 Messages
ERROR when trying to change payment method
I have an account that will cease to be active soon, and I'm trying to update the information on the website. Once I get to the "Add New Account" page, it tells me there's an error. FOR DAYS. Chrome and Edge. Cleared the cache. HOW DO I GET THIS DONE? It's impossible to call and talk to a person.
XfinityJon
Official Employee
•
960 Messages
2 hours ago
Good afternoon user_qt6czn. We would be happy to assist you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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