pokee166

Visitor

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1 Message

Mon, Jul 26, 2021 11:17 PM

Error signing into account.

Hi, I have been trying to access my xfinity account in order to use hotspots after I was approved by Internet Essentials. Every time I do though, I keep getting error pages and asked to try again any time I try to manage my account in the slightest or even log in on the app. I'm not sure whats going on, but no matter where I log in it's the same problem.

Responses

XfinityThomasC

Official Employee

•

333 Messages

2 m ago

Hello @pokee166 Our team can help. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Here are the steps:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support” in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_ebda5a

Visitor

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1 Message

1 m ago

I have the same problem. I’ve changed my password several times to try and get into my account. I keep getting codes on my phone but most time it doesn’t help.o

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XfinityJamesC

Official Employee

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316 Messages

Greetings, @user_ebda5a! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your login, but you have definitely come to the right place for assistance.

Your username and password for Xfinity WiFi, as well as your 'My Account' page, should be the same as your username and password for this forum. Can you tell me what kind of error message you are seeing when you try to log in?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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