Visitor
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1 Message
Error signing into account.
Hi, I have been trying to access my xfinity account in order to use hotspots after I was approved by Internet Essentials. Every time I do though, I keep getting error pages and asked to try again any time I try to manage my account in the slightest or even log in on the app. I'm not sure whats going on, but no matter where I log in it's the same problem.
XfinityThomasC
Official Employee
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2.7K Messages
4 years ago
Hello @pokee166 Our team can help. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Here are the steps:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support” in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_ebda5a
Visitor
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1 Message
4 years ago
I have the same problem. I’ve changed my password several times to try and get into my account. I keep getting codes on my phone but most time it doesn’t help.o
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