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user_ea23786
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Visitor

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2 Messages

Wednesday, June 3rd, 2026 2:07 AM

Error PPG_0017 Peacock link stuck on old account

Hi, my husband recently closed his old Xfinity account, and I opened up a brand-new account under my name.  I get free Peacock with my service.  Now, I am permanently stuck in an activation loop trying to link my existing Peacock account, getting error code PPG_0017_26680e3. Can a specialist please open a backend ticket to do an Account Entitlement Reset/Refresh to unlink the old profile?  Thank you!

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15 hours ago

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XfinitySean

Official Employee

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740 Messages

23 days ago

Hi there, and welcome to the community forums! Sorry to hear that you're running into issues activating your free Peacock Premium offer. To confirm, have you gone through the steps to unlink your Xfinity ID from the old account (if applicable) as listed on our support page covering how to manage multiple accounts?

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user_ea23786

Visitor

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2 Messages

@XfinitySean​ Hi Sean, yes, I only have the one account linked to my Xfinity ID, which is the new account.

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23 days ago

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XfinitySean

Official Employee

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740 Messages

Thanks for confirming! In that case, we'll want to take a closer look. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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23 days ago

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user_qr2y6a

Visitor

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2 Messages

15 hours ago

Hi, I recently moved to a new address that has a new account number associated with it.  I get free Peacock with my service.  Now, I am permanently stuck in an activation loop trying to link my existing Peacock account. Can a specialist please open a backend ticket to do an Account Entitlement Reset/Refresh to unlink the old address to the email account?  Thank you! (FYI, I already unlinked the old address, but it still does not work)

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