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user_4dl3o7
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Friday, November 7th, 2025 10:59 AM

Error message on Account management website

Hello,  Getting a message " Hmm, the pages didn't load correctly " when trying to adjust email accounts. Tried this for a couple of days using 3 different browsers. What am I doing wrong?

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4 days ago

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XfinityDena

Official Employee

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3.8K Messages

21 days ago

Thank you for reaching out @user_4dl3o7 May I ask what you are trying to adjust in your email?

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user_dvo22

Visitor

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6 Messages

4 days ago

I am having the same problem.  All I want to do is change my password!   I tried going through the Chat help, but ended up going in circles.  not a help!

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XfinityRichard

Official Employee

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2.7K Messages

Hi there, @user_dvo22 I'm sorry for the trouble you are having trying to change your password. Are you trying to change your email password?-Richard

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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user_dvo22

Visitor

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6 Messages

Yes, my Xfinity ID password for my email. 

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4 days ago

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XfinityRichard

Official Employee

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2.7K Messages

Thank you, @user_dvo22 what device are you using to access your email?-Richard

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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user_dvo22

Visitor

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6 Messages

On my personal laptop computer.

(btw, I did not have visibility of your response until hours later, even though your timestamp was 5 min later). 

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4 days ago

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user_dvo22

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6 Messages

@user_dvo22 wow... finally posted my response.... I have been trying for an hour to respond with multiple refreshes and page loads.... they all hung up and stalled.

(edited)

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4 days ago

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