Regular Visitor
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8 Messages
Error Accessing "Manage your plan" on Website
Hello,
I've been trying to access the "Manage your plan" (https://www.xfinity.com/buy/plan/gbboffers) and "Change Plan" (https://www.xfinity.com/learn/offers?CMP=ILC_shop_dss-myaccount-dev_au) links from the My Account page on the Xfinity website in order to view plan options and offers. Every time I end up on a page that just says "We're sorry.
Please contact us and one of our friendly and knowledgeable representatives can help." I know I have encountered this same issue in prior years but I don't know if it had ever started working.
I've tried on my phone and computer browsers and also logging in with the primary user account and my account which is setup as manager.
Is there anyway to resolve this issue so I can browse the available plans?
Accepted Solution
sourworm
Regular Visitor
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8 Messages
3 years ago
Through my "peer to peer" chat with Xfinity Support the final answer was that "Manage your plan" does not work for some customers depending on what services they are already subscribed to. With only one service currently active more can be added and otherwise you can make small changes like adding a premium channel, but a full package change typically requires a specialist assistant. The suggested workaround to view potential plans was to be signed out and look at promotions using "I"m a new customer moving to this address" .. with the caveat that those exact plans aren't guaranteed to be available but they could be presented to support for them to look for a similar plan.
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XfinityEricB
Official Employee
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2.3K Messages
3 years ago
Hello @sourworm! That error usually comes up when clicking the link while not logged into the correct profile, and sometimes it's just being stubborn. Does your profile that you are logged into say member or viewer by chance?
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