Hello @user_5lcy8z, thank you for taking the time to leave a post. Sorry you haven’t received your new equipment yet. I know how frustrating that can be, especially when you’re ready to start using your services right away. We'd be happy to check the status of your order and see if a tracking number has been generated. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityMarshante
Official Employee
•
1.1K Messages
3 hours ago
Hello @user_5lcy8z, thank you for taking the time to leave a post. Sorry you haven’t received your new equipment yet. I know how frustrating that can be, especially when you’re ready to start using your services right away. We'd be happy to check the status of your order and see if a tracking number has been generated. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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