Visitor
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1 Message
Entitlement Reset / Reprovisioning for Peacock
Hello - I need an app/streaming entitlement refresh. My account is stuck in an activation loop for Peacock Premium (Error PPG_0017). I have tried clearing my browser's cache & cookies for Xfinity and Peacock, and using an incognito/private window, and trying a different browser. I need a backend support agent to reprovision my account streaming entitlements. Thank you.
XfinityJon
Official Employee
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1.8K Messages
11 days ago
Thank you for reaching out user_f88sgh. We can certainly look into this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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XfinityNatalie
Official Employee
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1.1K Messages
9 hours ago
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