shghafir's profile

Frequent Visitor

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15 Messages

Monday, May 25th, 2026 3:01 PM

Endless loop with Hulu activation

I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 

1- asks me to select a package 

2- on the phone app, tells me my device is active but the tv app says my account is inactive

3- changed password numerous times on Disney and still can’t get anywhere.

4-spent literally hours on chat with customer support. Both Xfinity and Hulu and neither have been able to solve the issue

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Selected Oldest First

Official Employee

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2.8K Messages

7 hours ago

shghafir Good morning! When you had touched base with Hulu did they have any specific guidance on the issue? What had happened during that interaction?

Frequent Visitor

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15 Messages

7 hours ago

Some research results:

Ask Xfinity specifically for:

    • an “entitlement reset”
    • or an “escalated Disney/Hulu activation ticket”

Customers report frontline support often cannot fix it until backend provisioning is reset manually.

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