shghafir's profile

Frequent Visitor

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15 Messages

Monday, May 25th, 2026 3:01 PM

Endless loop with Hulu activation

I am trying to activate Hulu as part of a new Xfinity Disney+ and Hulu bundle. Disney activated very easily. Hulu takes me in an endless loop. Either: 

1- asks me to select a package 

2- on the phone app, tells me my device is active but the tv app says my account is inactive

3- changed password numerous times on Disney and still can’t get anywhere.

4-spent literally hours on chat with customer support. Both Xfinity and Hulu and neither have been able to solve the issue

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Selected Oldest First

Official Employee

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2.8K Messages

12 hours ago

shghafir Good morning! When you had touched base with Hulu did they have any specific guidance on the issue? What had happened during that interaction?

Frequent Visitor

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15 Messages

12 hours ago

Some research results:

Ask Xfinity specifically for:

    • an “entitlement reset”
    • or an “escalated Disney/Hulu activation ticket”

Customers report frontline support often cannot fix it until backend provisioning is reset manually.

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