zimmjones's profile

Regular Visitor

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3 Messages

Mon, Jun 21, 2021 7:28 PM

Endless email login loop

I have been unable to access my email account. I'm logged into the xfinity website and when I click on the email icon (envelope), the page refreshes and goes right back to the main xfinity page. I can not get into my comcast email account. I have tried different browsers, devices, have cleared caches and despite prior community posts indicating the problem has been solved it has not been resolved - it is still an issue.

Responses

XfinityJoeB

Official Employee

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6.8K Messages

1 m ago

Hi zimmjones. We appreciate you visiting and posting on our Forums. I can assist in getting an Advanced Repair ticket opened for you so our team can look into getting this fixed for you. Please reach out to us via peer to peer chat message and send your full name and service address to Xfinity Support. To do so, you'll need to sign into the Forums if you are not. Then you'll need to locate and click on the peer to peer "Chat" Icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.


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