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pitdad75
1st Topic

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3 Messages

Sunday, July 27th, 2025

enabling direct messaging

How do I get direct messaging enabled?

Thanks, 

[Edited: "Personal Information"]

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1 month ago

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XfinityAbby

Official Employee

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440 Messages

1 month ago

@pitdad75  Usually you have to be invited into a direct message. Was there something specific you need assistance with? 

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pitdad75

Visitor

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@XfinityAbby​ I need to set up internet at an additional address beside my original address.  It's my boyfriend's house.

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1 month ago

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XfinityAbby

Official Employee

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440 Messages

We can help you out with that! 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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pitdad75

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3 Messages

done!  TY! I am chatting with someone now.

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1 month ago

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