Visitor
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1 Message
so I use my email address for Xfinity and now I’m completely locked out of my yahoo account and it says that I have to have it sent from you all to Yahoo. I need in that account. It is very important that I get into that account
Visitor
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1 Message
so I use my email address for Xfinity and now I’m completely locked out of my yahoo account and it says that I have to have it sent from you all to Yahoo. I need in that account. It is very important that I get into that account
EG
Expert
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122.3K Messages
1 day ago
Concern moved here to the E-mail help section for assistance.
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Latoque
Expert
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30K Messages
1 day ago
@user_f3tus7
Can you clarify--------do you mean that you made the transition from Xfinity to Yahoo mail? What is the error message you are getting?
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XfinityKei
Official Employee
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2.9K Messages
17 hours ago
@user_f3tus7 I’m sorry to hear of the issue you're having with your email account.
Our team can help!
Do you need the password reset option? I have a link with those steps https://help.yahoo.com/kb/account
Here is a link with some helpful information on password recovery options https://www.xfinity.com/support/articles/verify-password-recovery-options
Are you seeing error messages that state you're locked out?
If so were you locked out due to multiple log in attempts?
Do you recall if you accepted the Yahoo terms, completed your account move, and successfully signed in to your Comcast.net email account at http://login.yahoo.com at least once?
(edited)
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