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user_34fw002's profile
user_34fw002
1st Topic

Visitor

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5 Messages

10/08/2026 12:36 PM

Email

I can't sign in to my Email account and when i try to reset my password it sends the reset code to an email that's not mine

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Updated 

7 hours ago

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XfinityKassie

Official Employee

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2.8K Messages

9 hours ago

 

@user_34fw002 Good morning! We appreciate you reaching out for assistance with signing in to your email. I'm happy to help you get this sorted out. Are you able to sign in to your Xfinity App? If you are able to sign in to your Xfinity Account, you can then see what email address and mobile number we have on file. 
 

 

(edited)

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user_34fw002

Visitor

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5 Messages

no i can't sign in with my login. but i logged in to my mothers email and it said a secondary user on your account made a change. It also says i recently updated my password recovery options but i didn't

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8 hours ago

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XfinityKassie

Official Employee

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2.8K Messages

 

@user_34fw002 Thank you for the update. Since you recently received communication regrading your password that you didn't initiate. I would recommend contacting our Customer Security Assurance Team at (888) 565-4329. They are open from 8:00 AM to 12:00 AM EST, 7 days a week. Are you able to give them a call this morning? I'd like to follow up with you and make sure you were able to get the issues resolved. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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8 hours ago

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user_34fw002

Visitor

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5 Messages

yes i can call them this morning

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8 hours ago

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XfinityKassie

Official Employee

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2.8K Messages

 

@user_34fw002  Sounds good! I'll follow up with you in a couple of hours. Please feel free to update the thread if you have something sooner. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

8 hours ago

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user_34fw002

Visitor

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5 Messages

unfortunately they were not able to help me they told me i can go to any xfinity store so they can do a password reset

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7 hours ago

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