Hello @user_28h1wn Do you use https://www.xfinity.com/email to login? You are required to login through that site at least once every 24 months will have the email designated as inactive. This includes if you are checking it through a 3rd party service like Outlook or something similar.
If you are using the direct site above and still having this issue then you may need to contact our Xfinity Customer Security Assurance team for assistance. They support all issues with the email. You can reach them at 1-888-565-4329 or by submitting a ticket at https://spa.xfinity.com/help
XfinityMatthew
Official Employee
•
2.2K Messages
9 hours ago
Hello @user_28h1wn Do you use https://www.xfinity.com/email to login? You are required to login through that site at least once every 24 months will have the email designated as inactive. This includes if you are checking it through a 3rd party service like Outlook or something similar.
If you are using the direct site above and still having this issue then you may need to contact our Xfinity Customer Security Assurance team for assistance. They support all issues with the email. You can reach them at 1-888-565-4329 or by submitting a ticket at https://spa.xfinity.com/help
0
0
EG
Expert
•
121.6K Messages
43 minutes ago
Concern moved here to the E-mail help section for assistance.
0
0