U

Visitor

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1 Message

Sun, May 2, 2021 7:33 PM

email

Are the customer service emails regarding closing old versions of Mail-box that require one to log-n for real?  Or are they spam?

Responses

ComcastAmir

Official Employee

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6.3K Messages

1 m ago

Hello user_13b5f8, thank you for reaching out with this concern. We would never ask for your credentials or for you to sign in via email so I would consider this spam. If we reach out and an action is needed then we will give you steps to login to your My Account app or online service on our website only.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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BruceW

Gold Problem Solver

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22.4K Messages

1 m ago

Are the customer service emails regarding closing old versions of Mail-box that require one to log-n for real? ...

Those are almost certainly phishing emails, scammer attempts to steal login and account information. If you check your email with Comcast's Xfinity Connect webmail ( https://connect.xfinity.com/ ), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:

  • proceeding the email subject line in the list of emails
  • above the subject line when the email is opened.

See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.

Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".

To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and scroll down to the "Report Phishing Emails" section.

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