@XfinityAbby​ Yes, daily. It is signed in on my phone.

If it has been signed in on your phone, have you gone to our web page in a web browser and signed in? Or have you been continuously signed in from an app? If you have not gone to a web browser and signed in, that does not count as signing in once every nine months to keep the email active. 

Everything on that link you sent just sends me around to the same thing in circles saying I have to call. When I call I can not speak to anyone and the automated system just send me back to password reset saying I must call to speak to some one. I have had this email for 20 years and is accessed daily through third party app as mentioned in documentation on all links.

The next step to try to get that password reset would be to reach out to our Customer Security Assurance department. The easiest way to reach them is online. You can also call our main 1-800-Xfinity number and request that department. The Link to the customer security assurance department is Here 

@XfinityAbby​ This is what I get when I click the link.

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.