Email notification

I received an email saying I will not have access to my email after today because I have not updated my account with password, etc. Is this legitimate?

Responses

XfinityAbby

Official Employee

•

248 Messages

2 days ago

Hello @jzehnder. Thank you for reaching out on our Community Forum, This may be true as your email will deactivate if you do not sign in to it once every nine months and keep it updated with a new password.

1

0

Again

Expert

•

31.8K Messages

@XfinityAbby @jzehnder

When Xfinity Abby says "sign in to it" she means sign in to webmail at least every nine months. Even though you might use a third party email app, it doesn't actually "sign in".

If you already sign in to webmail you won't have anything to worry about.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

Like

Reply

2 days ago

0

Sign-In and Account Management

jzehnder

Email notification

XfinityAbby

Again

New to the Community?