Email locked: not fixed by 3 agents

Vkirk - Hello, and thank you so much for your feedback—and for joining the Xfinity Forums community. We're really glad you're here. You've come to the right place for help with your email issue, and I’d love to work with you to get this resolved. To better understand what’s going on and avoid repeating any steps you’ve already taken, could you please share a bit more detail about the authentication issue you're experiencing? For exmple:

• Are you seeing any error messages or codes?
• What troubleshooting steps have you already tried?
• And just to confirm, what information was provided by the agents you've worked with so far?

We will work together toward a reoslution and I’ll do my best to guide you through any next steps. Looking forward to helping you out!