Email from support@xfinityrewardswinners.com

it had me sign up for an account on xfinityrewardswinners.com and asked for address, within https://customer.xfinity.com/membership it shows that "Join the waitlist" is claimed and it says to reply to the confirmation email.

@calvinasleep, All of this does sound correct xfinityrewardswinners.com is an Xfinity site. Did you enter a sweepstakes or contest to win tickets? You should be able to see updates on that website. 

I signed up for waitlist for 2 tickets for the Martin Garrix show. The website itself seems fairly generic in terms of referring to rewards. I did get an email confirmation about submission, but the site and subsequent emails don't really reference the show by name. It doesn't really say what happens next either. really confusing!

Hello @calvinasleep, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@XfinityMarshante​ I've sent a DM to xfinity support!

Hello @user_22wz55, thank you for your comment. Before receiving the email, did you redeem a sweepstakes offer for a basketball game in your Rewards portal? For clarification, when you went to the rewards portal, you saw the sweepstakes you redeemed, but it did not state you had won. 

Thank you for your follow-up.

This is where the confusion begins. I currently have two different Xfinity Rewards portals now associated with this situation.

The first portal is the one I have had for a long time. In that portal, there was no notification or indication that I had won anything. I did see a sweepstakes section that showed a basketball game entry with a date and time that matched the email I received, but there was no confirmation or indication that I had won.

The second portal was created after I received the email stating that I had been chosen as a “prospective winner” and was instructed to register within 48 hours to claim the prize. I completed that registration within the required timeframe. However, that newly created portal only showed my registration information (my name and details entered). It did not show any confirmation of winnings or any connection to the original sweepstakes entry.

The email I received stated that I had been selected as a “prospective winner” and that I had 48 hours to claim the prize, which logically interpreted, would mean that my prize would be confirmed upon timely registration, which it was not. I completed the registration within that window, but nothing further occurred and no confirmation was reflected in either portal.

I hope this helps clarify what I experienced.

@user_22wz55, thank you for the clarification. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Thank you for the guidance. I will send you a Direct Message with the requested account information so this can be reviewed further.