Email from support@xfinityrewardswinners.com

it had me sign up for an account on xfinityrewardswinners.com and asked for address, within https://customer.xfinity.com/membership it shows that "Join the waitlist" is claimed and it says to reply to the confirmation email.

@calvinasleep, All of this does sound correct xfinityrewardswinners.com is an Xfinity site. Did you enter a sweepstakes or contest to win tickets? You should be able to see updates on that website. 

I signed up for waitlist for 2 tickets for the Martin Garrix show. The website itself seems fairly generic in terms of referring to rewards. I did get an email confirmation about submission, but the site and subsequent emails don't really reference the show by name. It doesn't really say what happens next either. really confusing!

Hello @calvinasleep, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

@XfinityMarshante​ I've sent a DM to xfinity support!