6949566's profile

New Poster

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1 Message

Fri, Oct 30, 2020 2:00 PM

email address

When I try to add my email address to my account, I get a message that my email address is already associated with another account.

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ComcastJonathan

Official Employee

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839 Messages

6 m ago

Hi @6949566,

 

Please start here: https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HERE-BEFORE-POSTING/td-p/3366881

 

The question you have is listed there, happy to help if you're still having issues taking the steps outlined above.

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