6949566's profile

New Poster


1 Message

Fri, Oct 30, 2020 2:00 PM

email address

When I try to add my email address to my account, I get a message that my email address is already associated with another account.



Official Employee


839 Messages

6 m ago

Hi @6949566,


Please start here: https://forums.xfinity.com/t5/Sign-In-and-Account-Management/Top-Troubleshooting-Scenarios-START-HERE-BEFORE-POSTING/td-p/3366881


The question you have is listed there, happy to help if you're still having issues taking the steps outlined above.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here