email address not fully updated

Hello, @user_tpffz5 was these the steps you followed to change your email address: 

To change your email address in the Xfinity app, follow these steps:

1. Tap the Account tab.
2. Select Account settings, then Xfinity ID and security.
3. Tap the email address you want to change.
4. On the pop-up, tap Change email to enter a new email or Make this preferred to set the current one as preferred.
5. Confirm the change by entering the six-digit verification code sent to the new email.

Alternatively, you can change your email through the Xfinity website by signing in and following similar steps.

For more details see:

• https://www.xfinity.com/support/articles/add-modify-alternate-email-address
• https://www.xfinity.com/support/articles/how-to-change-your-username

You can change the email address where you get Xfinity account alerts and communications on xfinity.com or the Xfinity app. follow the steps below:

1. Go to the customer.xfinity.com/settings.
   • You may be asked to sign in with your Xfinity ID and password.
   • Note: Individual users on the account can add a personal email address.
2. Choose Account Communications.
3. Choose Add personal email.
   
   • To change an existing email address, choose the address and then Change email.
4. You will be asked to verify your identity before making this change. You can choose one of two ways:
   • Tap a notification in the Xfinity app.
   • Enter a code sent through email or text.
5. Enter your email address. Choose Continue.
   • You will get a code sent to this email.
   • Enter the six-digit code in the boxes and choose Verify.
   • You will get confirmation that your email is verified.