Thanks for reaching out to us. Generally, there's no information you're going to be able to change on the address listed for your account, as your address is entered into our billing system based on the USPS listing.
If we don't have the correct address listed, we most likely would need to put in a transfer of service or reach out to the serviceability team to the correct address, which I can definitely help you!
All you have to do is send me a direct message including your first and last name and complete service address
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the “Direct Messaging” icon.
Click the “Start new conversation” (pencil and paper) icon.
In the “To:" line, type “Xfinity Support”.
As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
An “Xfinity Support” graphic will replace the “To:" line.
Type your message in the text area near the bottom of the window.
XfinityOrlandoM
Official Employee
•
3.7K Messages
25 minutes ago
@user_cppqx5
Thanks for reaching out to us. Generally, there's no information you're going to be able to change on the address listed for your account, as your address is entered into our billing system based on the USPS listing.
If we don't have the correct address listed, we most likely would need to put in a transfer of service or reach out to the serviceability team to the correct address, which I can definitely help you!
All you have to do is send me a direct message including your first and last name and complete service address
Here are the detailed steps to direct message us:
How to: Direct messaging within the forum | Xfinity Community Forum
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