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Early Termination Fees
Hello, how does someone determine their early termination fees?
For context, I have tried the solutions from older posts:
- 2 years ago - look up contract under terms and conditions. Didn't exist.
- 6 months ago - direct messaging on this forum. Link no longer works.
I also tried talking to the AI agent, who was not helpful because they couldn't answer hypothetical questions.... I don't want to go ahead and cancel until I know all the context!
How can I check this?
XfinityMarcus
Official Employee
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1.1K Messages
15 days ago
user_s65910 thank you for using the Xfinity Community Forums to reach out. I hope your weekend is proceeding well thus far. We can definitely help you understand your early termination fee related questions and concerns. I know how important it is to have clarity when making changes to your account. I see you have also sent us a direct message, so we can grab some information from you to get your questions answered there and circle back here afterwards.
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XfinityMarcus
Official Employee
•
1.1K Messages
15 days ago
user_s65910 I am glad we were able to get your questions answered regarding your account and ETF's. We have determined that you do not have any early termination fees associated with your account at this time. Going forward, if you have any further account related questions or concerns please do not hesitate to create another post and reach back out to us. Have a wonderful continuation of your weekend and thank you for being the best part of Xfinity.
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