1 Message
Dormant account (created to price check but never activated service), need to re-open service at a new address
Hi,
Some number of years ago I created an Xfinity account to price check for service at a previous address. I ended up never activating my service (the customer service agents for some reason started the service, but I never once called to activate, never once attempted to use it, and returned the equipment to a local Xfinity store). I contested the bill on grounds that I never activated the service and I thought that was that.
Now I'm moving and I'm trying to shop for service at my new apartment. The website shows my account number and still linked to my old address, but with zero balance and zero services. When I click the links to move service or add services I'm redirected to a failure page. Can you please advise if its possible to resurrect my account, or start a new account at the new address?
XfinityLinda
Official Employee
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1.8K Messages
2 years ago
Thank you for connecting with us in our community, @user_dd88f0. Congrats on the move! We hope it goes as smooth as possible, and thank you for considering us at the new address. We can certainly look into creating the new account at the new address. Furthermore, we will need for you to send us a Direct Message with your name, current address, and the new address, please.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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