Contributor
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52 Messages
Don't Want Yahoo
You migrated one of my email addresses to Yahoo; and I don't like Yahoo. I never gave Comcast authorization to do that. Now, I want to cancel or delete that address. Your telephone representative told me I had to do it through Yahoo. So, I started an account there, using my Google account to sign in because my credentials for the email address did not work. The site could not verify the address even though their chat could. Since Comcast did this, they should delete it since deleting it is not a simple task.
XfinityCarolyn
Official Employee
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487 Messages
2 hours ago
@likeitisteller, I am sorry to hear that you are having trouble accessing your email with Yahoo. I would be more than happy to assist you with your request. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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