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user_7vngt4
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4 Messages

Sunday, May 31st, 2026 4:38 PM

Disney+ and Hulu Activation Button Missing and status is blank

Hello, I'm having trouble with activating my Disney/Hulu bundle.  I see no status, nor an activation button.  I have already chatted multiple times and nobody has been able to figure out what is wrong.  Please help.

Thank you!

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2 hours ago

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XfinityJosephA

Official Employee

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2.3K Messages

8 hours ago

 

user_7vngt4 thanks for your post. We'll do all we can to help. Have you tried multiple devices, browsers, and clearing cache, cookies, and history? 

 

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user_7vngt4

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4 Messages

Yes, I have.  I even tried incognito mode

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3 hours ago

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user_7vngt4

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4 Messages

I’m reading multiple posts out here with very similar issues.  Makes me think it might be an issue on your end

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3 hours ago

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XfinityLinda

Official Employee

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2.5K Messages

@user_7vngt4 We'll gladly take a closer look at your account. Please send us a Direct Message with your full name and complete service address, so we may assist. 

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

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• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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2 hours ago

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user_7vngt4

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4 Messages

Done.  Thank you for your help

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2 hours ago

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