Visitor

 • 

1 Message

Monday, March 30th, 2026 1:42 PM

discontinue service

I would like to end my service

Oldest First
Selected Oldest First

Official Employee

 • 

1.7K Messages

2 hours ago

 

user_uvsshw I appreciate you creating a post and am sorry to hear that we would lose your business. My team can help with any questions and process the disconnect order. Please send our team a direct message with your full name and address.

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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