Visitor
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3 Messages
Disconnected from Xfinity
When I log on to the app, a message pops up and says im disconnected and no longer with xfinity.. why is that? I signed up for xfinity a week ago and I need to be able to set up my intrrnet tomorrow. I never cancelled service so I dont understand why this happened. Any help would be appreciated getting my account to active.
XfinityRaul
Official Employee
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2.3K Messages
9 hours ago
Good morning, @user_f3gh61. I would be more than happy to review your account to see what you're receiving this message when you log on to the app.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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